FAQ's

What type of bicycle should I buy for city commuting?

For city commuting, a city bike is the best choice. City bikes offer comfort, speed, and durability for urban rides. These bikes are equipped with high-quality gear, reliable braking systems, and smooth-rolling tires to ensure a hassle-free riding experience.

Which bicycle is best for off-road trails?

A mountain bike (MTB) is the best option for off-road trails. These bikes feature strong frames, wide tires with deep treads, and suspension systems to handle rough terrains, rocky and forest trails. Depending upon the skills and expertise, there are different categories of MTBs, such as cross-country, downcountry, trail, enduro, hardcore hardtails, and downhill. For extreme off-road adventures, full-suspension mountain bikes provide extra shock absorption, ensuring a smoother and more controlled ride.

What size bicycle do I need for my height?

The right bicycle size depends on your height and inseam measurement. Generally, follow this guide:

  • 5'0"–5'4" → Small frame (14"-16")
  • 5'4"–5'8" → Medium frame (16"–18")
  • 5'8"–6'0" → Large frame (18"–20")
  • 6'0" and above → Extra-large frame (20"+)

It’s always best to test ride a bike or check the manufacturer's sizing chart to ensure a comfortable fit.

How long does it take to deliver a new bicycle?

Kross Bikes offers free delivery on its cycles. You can expect delivery of your bike within 10 days of order confirmation from us with the following terms and conditions:

  • We offer free delivery on bicycles, including accessories.
  • The delivery time of 10 days doesn’t apply to the Northeast and Kashmir regions.
  • Delivery times vary depending on location and shipping method.
  • Domestic orders typically arrive within 5–7 business days. You’ll receive an estimated delivery time at checkout.
  • Currently we don’t offer international deliveries
How are bicycles packaged for delivery?

To ensure safe delivery, Kross Bikes packages bicycles securely in sturdy boxes with protective padding. Major components (85%) are pre-assembled, but some minor assembly may be required upon arrival. Instructions and necessary tools are usually included for easy setup.

Will I be able to track my bicycle order?

Yes! Once your bicycle is shipped, you’ll receive a tracking number via email. You can use this number to monitor the delivery status through our website or the courier’s tracking portal. If you need assistance, our support team is always available to help.

Is the bicycle fully assembled when it arrives?

No, the bicycle is not fully assembled upon delivery. It arrives securely packed with key components pre-assembled (85%), but some minor assembly is required. Typically, parts like the handlebars, pedals, and front wheel need to be attached. An instruction manual and necessary tools are included for easy setup.

How do I assemble my new bike at home?

Assembling your bike is simple and can be done with the provided instruction manual. Here are the basic steps:

  • Attach the handlebars and tighten them securely.
  • Install the pedals, ensuring they are fixed correctly.
  • Mount the front wheel and align it properly.
  • Adjust the seat height for comfort.
  • Check the brakes and gears to ensure smooth functioning.
  • If you need help, you can refer to online tutorials or visit a local bike shop for professional assistance.
What basic tools do I need to maintain my bicycle?

Regular maintenance keeps your bike in top condition. Here are some essential tools you should have:

  • Allen keys—for adjusting handlebars, seat height, and brakes.
  • Wrench set—Useful for tightening nuts and bolts.
  • Bike pump—Ensures proper tire pressure for smooth riding.
  • Lubricant—Keeps the chain and moving parts in good shape.
  • Tire levers & patch kit—Helps fix punctures quickly.

With these basic tools, you can maintain your bike and enjoy a hassle-free ride.

Do you offer bicycle repair services?

Yes, Kross Bikes provides bicycle repair services through authorized service centers and dealers. Whether you need basic tune-ups, part replacements, or major repairs, our expert technicians ensure your bike stays in excellent condition. Contact us or visit a nearby Kross Bikes service center for assistance.

What is your return policy for bicycles?

Kross Bikes offers a return policy for bicycles based on specific conditions. If the bicycle is unused, in its original packaging, and meets return eligibility criteria, you may request a return within 10 days of purchase against the following: manufacturing defect, wrong product and accessories shipped, and transit damage. The policy details may vary, so we recommend checking our website or contacting customer support for exact terms and conditions.

Do Kross bicycles come with a warranty?

Yes, all Kross Bikes come with a manufacturer warranty that covers defects in materials and workmanship. The duration and coverage may vary depending on the bike model. Warranty details, including coverage terms and exclusions, are available in the product documentation or on our website. Kross Bikes offers a 1-year and 6-month warranty on the frame and fork against manufacturing defects, respectively.

How do I claim a warranty on a damaged bicycle?

To claim a warranty, contact Kross Bikes' customer service or visit an authorized service center with your purchase receipt and warranty details. Our team will assess the damage and determine if it falls under warranty coverage. If eligible, we will provide repair or replacement services in accordance with the warranty terms.

What accessories should I get with my new bike?

To enhance your cycling experience, consider these essential accessories:

  • Helmet—Ensures safety while riding
  • Lights & Reflectors—Improve visibility, especially at night.
  • Lock—Secures your bike when parked.
  • Bottle Holder—Keeps hydration within reach.
  • Bell or Horn—Alerts pedestrians and other riders.
  • Mudguards—Protect against splashes.
  • Repair Kit—Includes tools for quick fixes on the go.

To enhance your cycling experience, consider these essential accessories:

Do you sell helmets and safety gear?

Yes! Kross Bikes offers a wide range of helmets, gloves, knee pads, and reflective gear to ensure a safe riding experience. Whether you're cycling in the city or off-road, proper safety gear is essential for protection. Visit our store or website to explore our collection.

Can I add a basket or carrier to my bike?

Absolutely! Many Kross Bikes models are designed to support baskets and carriers, making it easier to carry essentials while riding. Whether for commuting or casual cycling, adding a basket or carrier enhances convenience. Check our accessories section to find compatible options for your bike.

Can I test ride a bicycle before buying it?

Yes! Kross Bikes offers test rides at select stores and dealerships. Test riding allows you to experience the bike’s comfort, handling, and performance before making a purchase. Visit your nearest Kross Bikes dealer to check availability and schedule a ride.

Do you offer custom-built bicycles?

We don’t offer custom-built bicycles directly to individual customers. However, the bulk orders from the channel partners are customizable.

Are your bikes eco-friendly or made from sustainable materials?

Yes, Kross Bikes is committed to sustainability. Our bicycles are designed using high-quality materials that reduce environmental impact, including lightweight aluminum frames and responsibly sourced components. We continuously work towards eco-friendly production methods to ensure our bikes support a greener future.

How do I store my bike to prevent rust or damage?

To keep your bike in great condition, follow these storage tips:

  • Keep it dry—Store your bike indoors or under a protective cover to prevent moisture buildup.
  • Lubricate regularly—Apply oil to the chain and moving parts to prevent rust.
  • Clean after rides—Wipe down the frame and components, especially after riding in wet or muddy conditions.
  • Use a bike stand or hang it—keeping the bike elevated prevents tire pressure loss and damage.

With proper care, your Kross Bike will stay in excellent shape for years!